Effective date: 16 October 2026
Travel Desk Bangladesh respects your privacy. This policy explains what personal information we collect through our website and services, why, and what choices you have.
1. Who we are
This policy applies to the Travel Desk Bangladesh website (traveldeskbd.com) and to the services we provide. In this policy, “TDB”, “we”, “us” and “our” mean Travel Desk Bangladesh, a business based in Dhaka, Bangladesh, operated by Md Al Amin Sarker. Legal business name and registration details: Travel Desk Bangladesh, a proprietorship.
Contact: contact@traveldeskbd.com | WhatsApp and phone: +880 1953 959697 | Dhaka, Bangladesh (meetings by appointment, Saturday to Thursday, 9:00 AM to 7:00 PM).
2. What information we collect
We collect only what we need to respond to you and to carry out the work you ask us to do.
- Enquiry form: your name, company or organisation, email address and phone or WhatsApp number, plus the message you write.
- Travel and visa documents you send us: for example passport copies, visa and work permit files, photographs, flight and hotel details, employment or appointment letters and company documents needed for a specific case.
- Messages and call records: the content of emails and WhatsApp messages you exchange with us, and notes we make about your request.
- Booking and invoicing details: traveller names, itineraries, hotel and transport arrangements, and the billing details of your organisation.
- Website technical data: basic information such as browser type and pages visited, only where cookies are enabled (see section 9).
3. Why we use your information
- to reply to your enquiry and prepare a quotation;
- to arrange the services you request, such as hotels, ground transport, airport protocol, and visa or work permit support;
- to prepare and submit documents to airlines, hotels, transport providers, embassies or government authorities on your behalf;
- to keep you updated about your booking or case, including changes and confirmations;
- to issue invoices and keep business records;
- to meet legal, tax and regulatory obligations that apply to us.
We do not sell your personal information, and we do not use passport or visa documents for marketing.
4. WhatsApp and email communications
We communicate with clients mainly by WhatsApp, email and phone. WhatsApp is a service provided by a third party, and messages sent through it are also handled under that provider’s own terms and privacy policy. Email and messaging are convenient but are not perfectly secure channels. For sensitive documents such as passport copies, please use the method we agree with you for your case, and please do not send identity documents through the website enquiry form.
We may send you service messages about your booking or case. We will send you marketing or introductory messages only where this is appropriate and lawful, and every such message will tell you how to opt out. You can ask us to stop at any time.
5. Who we share information with
We share personal information only with service providers and authorities that are needed for the specific task, and only the details needed for that task. Depending on your request, these may include:
- airlines and other transport operators;
- hotels and serviced apartment providers;
- ground transport and airport service providers;
- embassies, consulates and government authorities involved in visa, work permit or related processes;
- professional advisers, where needed to protect our legal rights or where the law requires it.
Where we use partners to deliver a service, we ask them to use your information only for that service. We do not otherwise disclose your information unless the law requires it.
6. Storage and retention
We keep your information only for as long as it is needed for the purposes in this policy, including to complete the service, answer questions afterwards, and meet legal and accounting requirements. Retention period: we keep personal information for 2 years after the service or enquiry ends. When the retention period ends, we will delete the information or return it to you, unless the law requires us to keep it.
7. Security
We take reasonable technical and organisational steps to protect personal information from loss, misuse and unauthorised access. These include limiting access to the people who handle your file, and asking that documents are shared through an agreed channel. No method of storage or transmission is completely secure, so we cannot promise absolute security. If we become aware of a problem that affects your information, we will tell you as required by law and as appropriate. Client documents are stored in Google Drive with access limited to the people handling your file.
8. Your rights and choices
Subject to applicable law, you may ask us to:
- tell you what personal information we hold about you;
- correct information that is wrong or out of date;
- delete your information or limit how we use it;
- stop sending you messages.
To make a request, email contact@traveldeskbd.com. We may need to confirm your identity first, and we may need to keep some information where the law or an ongoing case requires it. We will respond within a reasonable time.
9. Cookies
Our website may use cookies and similar technologies so that it works properly. You can control or delete cookies in your browser settings.
10. International transfers
Some tools we use, such as email or WhatsApp, may store or process data on servers outside Bangladesh. When we arrange travel or visas abroad, we also need to send necessary details to airlines, hotels, embassies or partners in other countries, for example in the Gulf region. We send only what is needed for the task, and we take reasonable steps to choose providers that protect information appropriately.
11. Children
Our website and services are aimed at organisations and adults. We do not knowingly collect information from children through the website. Where a child is travelling with an adult client, for example as a family member of an expatriate employee, we collect the child’s details only from the parent or guardian or the employer, and only as needed for the travel or visa arrangement.
12. Links to other websites
Our website may link to other websites, for example social media or WhatsApp. We are not responsible for the privacy practices of those sites.
13. Changes to this policy
We may update this policy from time to time. The latest version will always be on this page, with the effective date shown below.
14. Effective date
This policy is effective from 16 October 2026.
15. How to contact us
For any question about this policy or your personal information, contact us at contact@traveldeskbd.com, or on WhatsApp and phone at +880 1953 959697.